If you have a problem with one of our products and are a registered user, please submit the form below. Upon receipt, we will contact you to acknowledge receipt and start the problem determination process to resolution. Very detailed descriptions are often required to resolve some problems. Please be as specific as possible when describing your problem. 

The forum page may be used for questions not related to a problem or suspected bug so feel free to use it for that purpose (or any kind words that you have for UniMaint, FileStar/2 or FlexEdit. For real problems or bugs, it is preferred that you use the Support form so there is better problem and response tracking. Of course you may do both if you like. 

Note!
For UniMaint users having problems with installing a CSD or logic errors that are in the 10xxx range, please read this file before submitting a support request.

Important UniMaint Notice!!  If you have UniMaint version 5.1 installed on a FAT partition and OS/2 installed on a HPFS partition, you probably are not getting a good backup of your Desktop directory structure when you do a Desktop Backup. Starting with  version 5.1, Zip v2.2 is being used to perform the backup where previously Zip v2.1 was used. Based on a very preliminary investigation, it appears that a change in Zip v2.2 to accomodate spaces in directory paths (which the Desktop directory generally has a lot of) results in an error  which is displayed but flys by too fast to read or notice. If your SYSBCKXX.ZIP file has a file size of 350-400k and the ZIP.EXE file size is 112,688 bytes, you have the problem.  You can also run the ZIP.EXE file and see if it reports v2.2. The immediate solution is to replace the ZIP.EXE file in the UniMaint directory with ZIP.EXE  v2.1 - or reinstall UniMaint on a HPFS partition. Download the older zip file here. If necessary, a CSD will be forthcoming to eliminate the incompatibility. Our thanks to Ralph Alvy, long time UniMaint user, for picking this up and reporting it.